{"id":609,"date":"2024-01-04T21:41:04","date_gmt":"2024-01-04T21:41:04","guid":{"rendered":"https:\/\/jobs.sudancareer.com\/?p=609"},"modified":"2024-01-04T21:42:55","modified_gmt":"2024-01-04T21:42:55","slug":"contact-center-officer-hamad-international-airport-doha-qatar","status":"publish","type":"post","link":"https:\/\/jobs.sudancareer.com\/?p=609","title":{"rendered":"Contact Center Officer Hamad International Airport\u00a0Doha, Qatar"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong><mark class=\"has-inline-color has-vivid-cyan-blue-color\"><span style=\"text-decoration: underline\">About the role:<\/span><\/mark><\/strong><\/h3>\n\n\n\n<p>Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage service level of all customer service aspect of the HIA Customer Contact Centre and Lost Property Office.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Conduct complaint investigations followed by recommendations and\/or implementation of improvement measures.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Responsible for achieving all KPI\u2019s as outlined in the Contact Centre Centre and Lost Property KPI scorecard.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide line manager with regular updates and reports on operational performance.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Assist Customer Service Improvement team in developing recurrent training modules based on feedback.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Coordinate process test and refresher training with Customer Service Improvement team.<\/li>\n\n\n\n<li>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence.<\/li>\n\n\n\n<li>\u00a0 \u00a0 \u00a0 \u00a0\u00a0Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><mark class=\"has-inline-color has-vivid-cyan-blue-color\"><span style=\"text-decoration: underline\">Qualifications<\/span><\/mark><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High School\/Diploma\/Diploma Qualification with minimum 4 years of job-related experience<\/li>\n\n\n\n<li>Bachelor&#8217;s Degree or Equivalent with minimum of 3 years job-related experience<\/li>\n\n\n\n<li>Proficient in English and Arabic Language both verbal and written<\/li>\n\n\n\n<li>Expert in MS Office<\/li>\n\n\n\n<li>Contact Centre Team Lead\/ Supervisory experience<\/li>\n\n\n\n<li>Experience in handling Complaint investigations<\/li>\n\n\n\n<li>Lost Property Functional Experience<\/li>\n<\/ul>\n\n\n\n<p><strong><mark class=\"has-inline-color has-vivid-red-color\">Closing Date:\u00a007-01-2024<\/mark><\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/careers.qatarairways.com\/global\/en\/job\/200582\/Contact-Center-Officer?fbclid=IwAR30siRVjbu1q4ukrv12Yvu4AKgfvpaXe3OeW3HYXvnkVeKKbM8_x9yeUFk\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Apply Now<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers. Qualifications Closing Date:\u00a007-01-2024<\/p>\n","protected":false},"author":3,"featured_media":612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-jobs"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/jobs.sudancareer.com\/wp-content\/uploads\/2024\/01\/145467429_819652495597067_2619265856323828319_n.jpg","_links":{"self":[{"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/posts\/609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=609"}],"version-history":[{"count":1,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/posts\/609\/revisions"}],"predecessor-version":[{"id":611,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/posts\/609\/revisions\/611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=\/wp\/v2\/media\/612"}],"wp:attachment":[{"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.sudancareer.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}