About Oman Air
Oman Air (WY) began its operations in 1993. Initially founded to serve key domestic routes, it has since undergone rapid growth and is today recognized as a major international carrier connecting cities around the world to Oman’s spectacular natural beauty, captivating charm and genuine openness. A Five-Star COVID-19 Airline Safety Rating from Skytrax and two consecutive (2021 and 2022) Five-Star Major Airline Ratings from the Airline Passenger Experience Association (APEX) are among its many industry accolades.
The airline has played a vital role in transforming Muscat into an important traffic hub in the Middle East, supporting adjacent commercial, industrial and tourism activities. With a fleet comprising ultra-modern, fuel-efficient aircraft that feature luxuriously appointed interiors, Oman Air is renowned for its exceptional products and services, both in the air and on the ground, and for the signature Omani hospitality available to guests on every flight.
Ongoing investments in new technologies, innovative products and enhanced guest services have solidified its position as a premium, multi-award-winning airline of outstanding repute. Both Oman Air and Oman Air Holidays proudly display the Safe Travels stamp from the World Travel and Tourism Council (WTTC) for best practices relating to standardized global health and hygiene protocols.
About the jobs
Oman Air announces the availability of the following positions:
1.District Sales Manager – Group Sales-India
| Reference No | COM-23-72 -2 |
| Job Title | District Sales Manager – Group Sales-India |
| Category | Sales |
| Educational Qualifications | Bachelor’s in Business Administration, Marketing, Aviation Management, or a related field with 06 years of relevant work experience preferably handling sales in airline industry of which 03 years in a supervisory role |
| Skills/Knowledge | Proficiency in English (Reading and Writing): Proficiency in MS office Strong Business analysis and data comprehension skills |
| Experience Required | As mentioned in the Advertisement |
| Job Location | India |
Job Description:
- Identify, develop and maintain commercial relationships with Business Partners and Stakeholders through strategic/operational planning and negotiations to enhance propositions and increase revenue.
- Analyze the performance of the large movement operators in all areas of business, fix a target from this area for such accounts and deliver monthly updates/recommendations to achieve targets.
- Be the key point of contact for the national management of large movements in India. Support the yearly Revenue calendar including tactical offers to boost sales and achieve KPIs, wherever possible. Work with relevant sales managers and other key vertical managers to identify weak travel periods where sales can be stimulated.
- Monitor revenues/costs relating to this area and assist the sales management team in the annual marketing plan and budgeting process.
- Research and track Commercial Partnership activities, recommend and implement changes in processes, systems, strategy for business growth to address those needs.
- Be a part of the negotiations for large movements in all areas/verticals of business, and maintain a constant proactive approach to solving all potential issues and an up to date view of contractual obligations and status.
- Ensure effective account management of these high revenue contributors to ensure alignment between the Company’s business needs and their commercial activities in line with related terms and conditions.
- Act as a point of reference for all departments working with the large movement operators to ensure continuity and consistency.
- Identify new business opportunities with the large movement operators to ensure long term revenue protection and growth.
- Monitor and keep abreast of all changing market situations and continuously adapt business strategies to meet future challenges and protect revenue.
- Activate actions and initiatives to increase Company’s market share and business in cooperation with Partners’ strategies
In addition to his main role, the position holder will also carry out the following actions:
- 1. Plan, organize and coordinate sales calls to the large movement operators across India.
- 2. Review the sales performance of each large movement operator and continuously explore options to improve the revenue generation.
- 3. Identify market opportunities and recommend suitable marketing plan in coordination with RVP/CM, Other Key business vertical managers and respective DSMs.
- 4. Develop suitable sales strategies according to business/sales expected from each operator.
- 5. Analyze market situation and competitors’ practice.
- 6. Ensure revenue increase and yield improvement.
- 7. Work closely with the accounts to resolve problems/complaints.
- 8. Forecast sales and give sales presentations to senior management, large movement operators, as required.
- 9. Update management with all relevant statistics.
- 10. Other duties and tasks that may be assigned by management
| Closing Date | 04-10-2023 |
2.Agent- Customer Services. Dammam
| Reference No | OP-23-62 |
| Job Title | Agent- Customer Services. Dammam |
| Category | Others |
| Educational Qualifications | College diploma in any discipline Or Secondary School certificate with 6 years experience Higher qualification & experience in related field will be advantage & preferred. |
| Skills/Knowledge | Proficiency in English (Reading and Writing) : Proficiency in MS office Must be tactful and courteous in dealing with various nationalities particular with irritated and unruly passengers and VIPs in-order to maintain the Company profile Must be capable of making logical, on the spot decisions in problem solving. Therefore, fair degree of concentration and alertness is needed. |
| Experience Required | As mentioned in the qualification |
| Job Location | KSA – Dammam |
Job Description:
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the state of work location.
- Be familiar with laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual.
- Accountable and responsible to execute safety responsibilities in accordance with Safety System Management Manual.
- Support all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Encourage friendly and professional multicultural work environment.
- Encourage team members and peers to come-up with bright ideas and generate service improvement feedback.
- Identify and meet the standard and special service requirements of the passenger at check-in, boarding gates, special services and ramp by adhering to the set service standards and procedures so that the passengers, baggage and cargo are handled in an efficient manner.
- Assist Deportee/INAD Handling staff, in order to check if any additional help is required.
- Assist to locate missing passengers by means of paging and physical search and clearing them through to the boarding gates. Inform Airport Services Supervisor or AIRPORT Services Duty Officer if any congestion situation is faced so the boarding gates can be duly informed and proactive action taken.
- Check on all counters and the serviceability of equipment, availability of stationery and overall organisation of counters on a timely basis in order to be prepared for handling of passengers as well as disruptive situations.
- Monitor the checking process and ensure superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of WY flights.
- Monitor the Self Check-in Kiosks and ensure Passengers are briefed on the process and usage of the kiosks.
- Suggest feasible improvements to procedures based on observed trends and analysis.
- Greets passengers who have been directed to the Baggage Services Office, completes PIR (Property irregularity Reports) in the World Tracer System, offers interim relief or Overnight Kit where necessary and gives the passenger a wallet containing a copy of the PIR, Baggage Inventory Form (BIF) and a contact number for their follow up enquiries
- Proactively Trace all the unclaimed baggage (both tag & tag-less) in stores by effective use of all system and ensure bags are dispatched to the passenger with minimum inconvenience.
- Process the Passenger claims as per WY claims procedure and ensure all the files are settled within the stipulated time by co-ordinating with Central Baggage Tracing, Accounts Department & communicating with passengers to minimise the inconvenience caused.
- Responsible for monitoring flight build up as allocated by the Supervisors / Officers in order that the WY baggage are processed and loaded as required. Investigates red scanned bags on site and ensure problem is resolved.
- Monitor activities to meet published loading procedures, alert respective Supervisor/ Officer when deviation occurs from instructions. Monitor the preparation of ULD’s and loading Equipment Requirements and liaise with ULD units in order that the WY requirements are met.
- Attend to Baggage Identification/Screening and sequence recording procedures before loading to ensure security requirements is met. Also ensure that all mishandle baggage are properly loaded on allocated flights based on Forward Message (FWD) to unite the baggage with the passengers as soon as possible.
| Closing Date | 02-10-2023 |
3.Agent – Customer Service. Cairo
| Reference No | OP-23-61 |
| Job Title | Agent – Customer Service. Cairo |
| Category | Others |
| Educational Qualifications | College diploma in any discipline Or Secondary School certificate. Higher qualification & experience in related field will be advantage & preferred. |
| Skills/Knowledge | Proficiency in English (Reading and Writing) : Proficiency in MS office Must be tactful and courteous in dealing with various nationalities particular with irritated and unruly passengers and VIPs in-order to maintain the Company profile Must be capable of making logical, on the spot decisions in problem solving. Therefore, fair degree of concentration and alertness is needed. |
| Experience Required | As mentioned in the qualification |
| Job Location | Egypt – Cairo |
Job Description:
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
- Shall comply with laws, regulations and procedures of the state of work location.
- Be familiar with laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual.
- Accountable and responsible to execute safety responsibilities in accordance with Safety System Management Manual.
- Support all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Encourage friendly and professional multicultural work environment.
- Encourage team members and peers to come-up with bright ideas and generate service improvement feedback.
- Identify and meet the standard and special service requirements of the passenger at check-in, boarding gates, special services and ramp by adhering to the set service standards and procedures so that the passengers, baggage and cargo are handled in an efficient manner.
- Assist Deportee/INAD Handling staff, in order to check if any additional help is required.
- Assist to locate missing passengers by means of paging and physical search and clearing them through to the boarding gates. Inform Airport Services Supervisor or AIRPORT Services Duty Officer if any congestion situation is faced so the boarding gates can be duly informed and proactive action taken.
- Check on all counters and the serviceability of equipment, availability of stationery and overall organisation of counters on a timely basis in order to be prepared for handling of passengers as well as disruptive situations.
- Monitor the checking process and ensure superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of WY flights.
- Monitor the Self Check-in Kiosks and ensure Passengers are briefed on the process and usage of the kiosks.
- Suggest feasible improvements to procedures based on observed trends and analysis.
- Greets passengers who have been directed to the Baggage Services Office, completes PIR (Property irregularity Reports) in the World Tracer System, offers interim relief or Overnight Kit where necessary and gives the passenger a wallet containing a copy of the PIR, Baggage Inventory Form (BIF) and a contact number for their follow up enquiries
- Proactively Trace all the unclaimed baggage (both tag & tag-less) in stores by effective use of all system and ensure bags are dispatched to the passenger with minimum inconvenience.
- Process the Passenger claims as per WY claims procedure and ensure all the files are settled within the stipulated time by co-ordinating with Central Baggage Tracing, Accounts Department & communicating with passengers to minimise the inconvenience caused.
- Responsible for monitoring flight build up as allocated by the Supervisors / Officers in order that the WY baggage are processed and loaded as required. Investigates red scanned bags on site and ensure problem is resolved.
- Monitor activities to meet published loading procedures, alert respective Supervisor/ Officer when deviation occurs from instructions. Monitor the preparation of ULD’s and loading Equipment Requirements and liaise with ULD units in order that the WY requirements are met.
- Attend to Baggage Identification/Screening and sequence recording procedures before loading to ensure security requirements is met. Also ensure that all mishandle baggage are properly loaded on allocated flights based on Forward Message (FWD) to unite the baggage with the passengers as soon as possible.
| Closing Date | 02-10-2023 |
4.Supervisor – Customer Service. Paris
| Reference No | OP-23-60 |
| Job Title | Supervisor – Customer Service. Paris |
| Category | Others |
| Educational Qualifications | Bachelor degree in any discipline. OR Two year diploma in any discipline with 02 years of relevant work experience preferably with Aviation or Travel & Tourism OR Hospitality Sector. OR Secondary School Certificate with Specialized certificate / license in the related field preferably Ground or Air safety certification (i.e. ramp handling/safety equipment procedures / Emergency procedures Flight dispatch/ground operations management or Load Control) and having 06 years of WY / Aviation experience in similar functions. |
| Skills/Knowledge | Proficiency in English (Reading & Writing) Knowledge of a foreign language is desirable and will be an advantage. Proficiency in MS Office Excellent supervisory and time management skills Excellent planning, organizing and maintenance skills |
| Experience Required | As mentioned in the qualification |
| Job Location | France – Paris |
Job Description:
- The duties and Responsibilities mentioned in this Job Description shall be for Paris station ground operations.
- Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
- Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
- Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
- Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
- Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
- Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
- Ensure major potential problem areas are identified and action taken to rectify.
- Liaise with Catering/Engineering in all areas affecting Passenger Services.
- Safeguard Oman Air’s marketing interests at all times.
- Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
- Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
- Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
- Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
- Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
- Participate in the conduct Local Performance Checks (LPC)
- Any other roles/responsibilities assigned by ASM within scope of work.
GENERAL:
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable
| Closing Date | 02-10-2023 |
5.Supervisor – Customer Service. Dammam
| Reference No | OP-23-59 |
| Job Title | Supervisor – Customer Service. Dammam |
| Category | Others |
| Educational Qualifications | Bachelor degree in any discipline. OR Two year diploma with 02 years of relevant work experience in similar function. OR Specialized certificate / license in the related field preferably Ground or Air safety certification (i.e. ramp handling/safety equipment procedures / Emergency procedures Flight dispatch/ground operations management or Load Control) with Secondary School certificate having 06 years of WY / Aviation experience in similar functions. |
| Skills/Knowledge | Proficiency in English (Reading & Writing) Knowledge of a foreign language is desirable and will be an advantage. Proficiency in MS Office Supervisory and time management skills Planning, organizing and maintenance skills. |
| Experience Required | As mentioned in the qualification |
| Job Location | KSA – Dammam |
Job Description:
- Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
- Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
- Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
- Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
- Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
- Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
- Ensure major potential problem areas are identified and action taken to rectify.
- Liaise with Catering/Engineering in all areas affecting Passenger Services.
- Safeguard Oman Air’s marketing interests at all times.
- Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
- Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
- Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
- Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
- Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
- Participate in the conduct Local Performance Checks (LPC)
GENERAL:
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable
| Closing Date | 27-09-2023 |
6. Senior Officer – Legal Affairs
| Reference No | GRC-23-02 |
| Job Title | Senior Officer – Legal Affairs |
| Category | Others |
| Educational Qualifications | Bachelor degree in related discipline preferably with a professional qualification in legal/law having 04 years of similar work profile experience with reputed organization dealing with various legal issues/cases such as labor/HR cases, etc. in Oman court of laws. |
| Skills/Knowledge | Fluent in English & Arabic (Spoken and Written)Proficiency in MS OfficeBe proactive, efficient and used to high workloads from time-to-timeExcellent communication skills (oral, written, presentation)Excellent negotiation skillsHas the ability to evaluate and weigh all legal aspects and / or situation, and be able to provide sound solutions, with the ultimate aim of protecting the legal rights of the Organization.Experience in managing external vendorsExperience of working in large and or complex organization advantageous |
| Experience Required | As stated in JD |
| Job Location | Muscat -Oman |
- Ensure the company legal rights are protected and in line with applicable laws in Oman and overseas
- Reduce reliance on external lawyers in order to reduce cost
Job Description:
- Drafting Lease Deed, Memorandum of Understanding, Joint Development Agreement, Sale Deed, Agreement to Sale.
- Helping out the advocate in drafting Memos, petitions, drafting various types of petitions etc.
- Drafting of various types of legal notices, termination notices, etc.
- Liaison with relevant Government offices and other authorities if necessary.
- Ensuring all contracts and records are maintained.
- Coordinate and make arrangements required for Arbitration proceedings and provide the required documents to appointed Advocate for proceeding of Arbitration.
- Providing report on litigation status, keeping track on the litigation.
- Advise user departments on standard commercial rights and obligations based on industry standards and experience.
- Developing knowledge of and advising on aviation regulatory matters with emphasis on passenger consumer matters.
- Drafting, reviewing and comment on standard and non-standard documentation, standard terms and conditions framework agreements, master receivable purchase agreements and other relevant documents.
- In consultation with Manager Legal Affairs, continue the administrative process for recording, processing and handling matter received from Oman courts, Ministry of Labor (MOL), Public prosecution (PP) and Consumer Protection Authority (CPA).
- Making sure that the relevant authorities receive a timely and appropriate response to their correspondence (by email or letter as appropriate).
- Draft submission of each case in coordination with internal/external lawyers.
- Handling (MOL, PP and CPA) matters and making sure that Oman Air’s interest and those of its staff are protected.
- Following up with relevant department’s to make sure they are aware of hearing and / or court cases.
- Keeping a record / dairy of upcoming court hearings and any meeting with MOL or PP or CPA.
- Working with coordinator to ensure a file is created for each matter and make sure that these are kept secure and kept up to date.
- Attend with staff any external hearing that don’t require the assistance of external lawyers.
- Advise on all legal matters as required.
- Any other tasks given by the management.
| Closing Date | 27-09-2023 |
7. Officer-Legal Affairs
| Reference No | GRC-23-01 |
| Job Title | Officer-Legal Affairs |
| Category | Others |
| Educational Qualifications | Bachelor degree in related discipline preferably with a professional qualification in legal/law having 02 years of similar work profile experience with reputed organization dealing with various legal issues/cases such as labor/HR cases, etc. in Oman court of laws. |
| Skills/Knowledge | • Ensure the company legal rights are protected and in line with applicable laws in Oman and overseas. • Reduce reliance on external lawyers in order to reduce cost. |
| Experience Required | As mentioned in the qualification area |
| Job Location | Muscat |
Job Description:
- Drafting Lease Deed, Memorandum of Understanding, Joint Development Agreement, Sale Deed, Agreement to Sale.
- Helping out the advocate in drafting Memos, petitions, drafting various types of petitions etc.
- Drafting of various types of legal notices, termination notices, etc.
- Liaison with relevant Government offices and other authorities if necessary.
- Ensuring all contracts and records are maintained.
- Coordinate and make arrangements required for Arbitration proceedings and provide the required documents to appointed Advocate for proceeding of Arbitration.
- Providing report on litigation status, keeping track on the litigation.
- Advise user departments on standard commercial rights and obligations based on industry standards and experience.
- Developing knowledge of and advising on aviation regulatory matters with emphasis on passenger consumer matters.
- Drafting, reviewing and comment on standard and non-standard documentation, standard terms and conditions framework agreements, master receivable purchase agreements and other relevant documents.
- In consultation with Manager Legal Affairs, continue the administrative process for recording, processing and handling matter received from Oman courts, Ministry of Labor (MOL), Public prosecution (PP) and Consumer Protection Authority (CPA).
- Making sure that the relevant authorities receive a timely and appropriate response to their correspondence (by email or letter as appropriate).
- Draft submission of each case in coordination with internal/external lawyers.
- Handling (MOL, PP and CPA) matters and making sure that Oman Air’s interest and those of its staff are protected.
- Following up with relevant departments to make sure they are aware of hearing and / or court cases.
- Keeping a record / dairy of upcoming court hearings and any meeting with MOL or PP or CPA.
- Working with coordinator to ensure a file is created for each matter and make sure that these are kept secure and kept up to date.
- Attend with staff any external hearing that don’t require the assistance of external lawyers.
- Advise on all legal matters as required.
- Any other tasks given by the managemen
| Closing Date | 27-09-2023 |
