The primary responsibilities of the Data Center Engineer:
Functional Responsibilities
- Coordinate and maintain the MEEZA Data Center Facilities Monitoring and Management Systems and report on the status and performance of various systems.
- Fault handling and escalation; identifying and responding to faults on MEEZA’s data center facilities liaising with internal technical teams and 3rd party vendors, handling escalation through to resolution.
- Performing periodic audits of data center equipment and systems to ensure they are functioning as intended.
- Facilities maintenance: monitoring and management of DC infrastructure systems such as building fabric, cooling, power, security, safety and cleaning.
- Facilitating the IT rack installation by providing required power, cooling security and networking systems and components.
- Maintenance of technical documentation for processes and procedures used throughout normal operations.
- Supervising the subcontractors and internal technical team to perform the preventive maintenance of the systems based on the Approved Planned Preventive Maintenance (PPM) schedule.
- Coordinate CAFM service and ensure all the activities are correctly mapped in the system.
- Troubleshoot issues that arise within the data center environment, including power, cooling, security and network problems.
- Implement changes to the data center environment as directed by senior technical staff or management.
- Monitor data center infrastructure and escalate issues to senior technical staff or management as necessary.
- Provide service cover for the data center resources.
- Install, move, and de-commission hardware as necessary.
- Ensure compliance with all risk, safety, and security protocols related to data center operations. Implementation and self-compliance to the approved EHS standards of the DC facilities.
- Preparation and collation of customer reports and subsequent presentation of the same to management as necessary.
- Provide technical support to other members of the data center team and work collaboratively to ensure the smooth operation of the data center environment.
Academic & Professional Qualifications
- Bachelor’s degree in Mechanical, Electrical Facility Management, or equivalent.
- Accreditation or certification (ATD, AOS, CDCMP, CDCE) by a related governing body (e.g., Uptime Institute, Cnet, EPI, etc.) is preferred.
Experience
- Minimum 3 years of working experience in Data Centres or mission-critical facilities.
Skills and Requirements
- Knowledge of data center infrastructure which includes civil, mechanical, security systems, networking etc.
- Familiarity with networking protocols, server hardware, and virtualization technologies is preferable.
- Experience in troubleshooting and maintaining server and network infrastructure is preferable.
- Experience with data center technical evaluations, SOP and EOP documents, and both planned preventative maintenance as well as corrective maintenance.
- Excellent verbal and written communication skills (English is essential, Arabic is an advantage), organizational skills, and the ability to multi-task in a fast-paced environment.
- Capability to read, understand and review technical drawings
- A problem solver, ability to act decisively, and show sound judgement.
Working knowledge of MS office (Excel, Word, Outlook, PowerPoint)
